Frequently Asked Questions

Backing Tracks Related

Can I download my backing tracks onto my tablet or mobile phone?

For Window, Android, Symbian devices, the procedure for downloading is exactly the same as for a PC or Mac.

1. Log into your account and make your purchase.
2. Save the Singsongs MP3s to your desired location. After opening the Singsongs download folder, import the MP3s into your desired music player.

If you have an IPhone or IPad then use the following simple guidelines:-

1. Log into your account and make your purchase.
2. To download your tracks you will need to login to your account using a PC, MAC which your IPad or Iphone is synced to.Save the Singsongs MP3s to your desired location. After opening the Singsongs download folder and importing the mp3s into Itunes, sync your IPad or IPhone.

Do the tracks have real instruments on them?

On all of the tracks, the music is played using real instruments or top-quality samples of real instruments. They are not midi files.

I just need one or two instruments of a track - what can I do?

We can create a custom backing track composed of any of your chosen instruments. We'll then advise you of the charge and delivery time/date.

I need the track in a different key - can you help?

There are many freeware softtware applications you can use to change the pitch of the track. Alternatively we can create a custom backing track. Please contact us for details.

Do you create custom tracks?

We can create a track to order. Just contact us specifying all your requirements clearly.

Do your tracks have backing vocals on them?

Backing vocals are indicated under the BV column for each song.

Where can I get the original track?

The following sites supply the original artists' music

Why are your tracks listed in more than one category?

We feel it inaccurate to describe a song in one way and it also helps the user locate a song more easily.

Where can I get lyrics?

The following sites supply popular music lyrics:-

Can I share the backing tracks?

No. The tracks are licensed to the purchaser only.

I'm a producer do you buy backing tracks?

We're always on the lookout for new music backing tracks. Please complete our contact form or if you prefer call us on 0870 199 5176

General

Who are we?

The Singsongs backing tracks website is run by Singsongs Music Limited based in Port Sunlight, Wirral, UK. You can contact us as follows:-

By Email : info@singsongs.com

By Telephone : 0870 199 5176

By Post :
Singsongs Music Limited
P.O.Box 230
Wirral
CH32 9AU

What is a Digital Music Download?

Backing tracks downloading is the transmission of a digital file, generally as a MP3 or WMA file, from a website to a personal computer or portable player, commonly known as an MP3 player. You can then transfer these files to MP3 backing tracks players or compatible MP3 digital phones. The format of digital files is generally MP3 or WMA. Singsongs.com provide digital downloads in MP3 format.

How long does it take to download backing tracks?

The time required to download backing tracks to your computer will depend on the size of the file (i.e. is it a single or multiple track title) and the speed of your Internet connection or modem.

Typical download times for a 4 minute MP3 track of 3.5MB size are as follows:-

Broadband (1MB) = 1 min, (8MB) = 7 secs

Can downloaded backing tracks be copied or moved from one computer to another?

All backing tracks that are downloaded from singsongs.com are licensed to be downloaded by the purchaser to their computer. The licence does not include transfers to others or their computers.

What is the quality of the backing tracks?

The tracks are arranged to sound like the original music. Naturally every single nuance, sound or feature of the original cannot be guaranteed but they are professional copies.

The sound quality is fixed at 128-192 kpbs and the tracks are produced in MP3 format.

Licensing

Enquiries and Information

For all enquiries and information about the licensing of our backing tracks, please visit:-

www.singsongsmusic.com/licensing

or email to info at singsongs.com or info at singsongsmusic.com

Payment Methods

What forms of payment do you accept?

We currently accept the following cards:-

Mastercard
Visa
Visa Delta
Visa Electron
Visa Purchasing
JCB
Solo
Switch

Is it safe to use my credit card?

You can shop with confidence on Singsongs.com. The purchase process takes place on a secure server which is fully encrypted.

How Can I Tell It's Safe?

When you go through the checkout screens you will see a locked padlock in the bottom right of your browser screen. This means the process is secure.

How do I return or get a refund for a backing tracks download?

The site enables you to preview the backing tracks before you buy and the responsiblility to purchase the correct track lies with the customer. Under our terms and conditions we do not normally issue refunds. In special circumstances we will extend the period of download validity or if there is a fault with the sound reproduction of the track or other technical aspect we will refund or make an alternative available.

Playing the Backing Tracks

How Do I Download My Backing tracks?

Once you have purchased the tracks you will receive an email giving you a link to your account. Within your account click on the download manager tab. Download the tracks.

Can I play the tracks on my MP3 phone?

Yes you can. If you have an internet browser on your phone you will be able to download and play from your chosen location.

If you don't have an internet browser on your phone , you can still download tracks to your PC and then transfer the tracks to the phone. Consult your phone instructions.

You may also consult your phone's manufacturer via their website. e.g.

nokia.com
apple.com
blackberry.com
sonyericsson.com
motorola.com
samsung.com
siemens.com

Are the tracks protected?

Singsongs.com uses tagging to protect its music.The tagging enabled Singsongs to know from where a file originated. Each MP3 file you download from Singsongs will contain a originators tag. Under our terms and conditions, you agree to not alter, extract, remove or tamper in any way with the tags in files you download from this site.

Copying tracks in such a way that will remove the tags is a breach of Singsongs Backing tracks Ltd copyright.

My download got interrupted! What should I do?

You can download your tracks 5 times and for 14 days after purchase. You can download them at any time within that period.

How do I burn songs to a CD?

You can burn songs from most backing tracks programs. Generally the procedure is:-

Create a new playlist.
Add the required songs to this playlist
Use the "Copy To CD" or "Burn CD" option from the File menu

What hardware can I play the downloaded backing tracks on?

You either need a computer, a PC or a Macintosh with a sound card or a portable player.

What Media Players can I play the downloads on?

You can play backing tracks on any players that support the MP3 protocol

Using the Site

What do I need to use the site?

You will need the following hardware/software:

A sound card and applicable driver
Some speakers or headphones connected to your PC
Windows 98, ME, 2000, XP ,Vista or Windows 7
Windows IE 6.0 or higher
Macintosh 10.1 or above.
Backing tracks Player eg Windows Media Player or Itunes

Can I hear the backing tracks before I buy it?

Click on the preview button to the right of the track to hear a sample of up to 1 minute.

What do the buttons do?

Genre - Takes you to a list of the styles of backing tracks available.

Year - Takes you to a list of the decades of backing tracks available.

Album - Takes you to a list of common albums by the artists with lists of the tracks we have backing tracks for.

Artist - Takes you to an alphabetical or classification search for artists.

Preview - Plays a 30 second sample of the specified track.

Buy - Add the track to your purchases.

Checkout - Go to a summary page of items in your basket.

Do I need an e-mail address to purchase tracks?

Yes this is required for you to receive membership details, newsletters and confirmation of your purchases and details of your downloads.

Your Privacy

What about Data Security?

When you open an account with us or purchase tracks the data is not stored on web-connected computers. We do not share your data. We comply with the terms of the Data Protection Act 1998. The site disclaimer fully explains.

What is our Privacy Policy?

This fully explained in our privacy policy.

What is our Security Policy?

The technology used on the website to process data is fully secure. We comply with the Data Protection Act of 1998. Our site disclaimer and privacy policy explains how we use your data.